“In addition to decreased operating costs, our need to hire additional staff went away because our improved business processes replaced previously manual tasks. The ability to increase our client base without additional hiring expenses is a big win for a service-based organization and would not have been possible without NetSuite and our partnership with Kraft Enterprise Systems".
Mental Health Cooperative
“Our change to NetSuite wasn’t necessarily complex, but we were on a very short, three-month timeframe for initial implementation. Everything had to be timed correctly and cooperative with upgrades in our accounting platforms. It was challenging."
“The Kraft Enterprise Systems (KES) team made the deadline in a seamless way. If they didn’t, we would not have been able to order merchandise for our stores, and our inventory and procurement would’ve stopped in its tracks. It was a mission-critical operation."
“What I really appreciated about the KES team was that they utilized our internal project management processes – we knew our methodology worked, and they were agile enough to adapt and fit with all of our touchpoints. They then tailored their training materials to our people and systems, which was a huge help. Their team is exceptional."
“The best thing about KES is the end-to-end visibility. For a retail organization such as ours, we can see when we process inventory all the way to the sale, and it’s available in real-time. Tying that together and integrating with POS is very powerful.”
VP of Information Technology
"Kraft Enterprise Systems team was very responsive, and their level of support was outstanding. Considering 80-90% of IT projects don’t come in on time or on budget, it was a very pleasant result that they did both. The transition to NetSuite was mission critical for us, and the results have been excellent — our number of oversolds is down dramatically and we have dramatically increased our efficiency."
Director of Operations
Studio Calico/Inked Brands
"Kraft Enterprise Systems (KES) anticipated issues we might encounter and offered solutions to them, and I never had to remind them about our business – they got it. They were 100% ‘on my team’ the entire way and saved us countless hours post integration with their excellent training and straightforward solutions."
"I would recommend KES to anyone considering a similar deployment, without hesitation."
Chief Financial Officer