NetSuite Client Testimonials
View our collection of NetSuite client case studies and quotes.
Uncommon James Used NetSuite to Manage Rapid Growth and the KES True Partner Approach to Pull it Together
With rapid growth comes challenges. Uncommon James grew so quickly that they outgrew their starter systems in record time. Their initial systems couldn’t handle the drastic increase in orders and inventory or the needed integrations with Amazon and other retailers. The systems provided little automation and didn’t have the capability to scale up to the level Uncommon James needed.
“As with any organization that has gone through the level of growth we’ve recently experienced, we had to do a great deal of pivoting and that ultimately led us to signing up for NetSuite.”
“When we first jumped into NetSuite, we decided to take more of an independent approach to implementation. That was not the right answer. We found out quickly we needed a partner and thank goodness we found Kraft Enterprise Systems (KES). I cannot say enough good things about KES. They really understand what the word partner means. This partnership has been one of the best business decisions we’ve made.”
The KES experienced NetSuite team worked with Uncommon James to define the optimal end-to-end processes, developed a project plan, and then co-managed the deployment of the plan with them.
Waystar Used KES A/R Toolkit and KES Customer Portal to Improve Efficiency and Customer Satisfaction
While NetSuite was able to accommodate many of Waystar's business and accounting challenges, there was still a gap within accounts receivables and customer support and Waystar knew they needed a more robust solution to automate processes and continue to provide the best service to their clients.
Waystar partnered with Kraft Enterprise Systems (KES) to improve their collections and customer support processes through a bundled solution — the KES A/R Toolkit and the KES Customer Portal, both designed to work directly within NetSuite.
The KES A/R Toolkit has improved Waystar’s previously manual processes, by customizing their billing and establishing dunning/collections to target clients that are past due on invoices. With the KES Customer Portal, customers have access to everything they need on their account 24 hours a day, 7 days a week. Waystar also uses the KES Customer Portal to streamlines and manage customer support cases.
“It’s the best implementation I’ve ever had, with any vendor. It’s been a true team effort, and we owe so much to KES for improving our efficiency and making us self sufficient.”
Strong Systems Gained Better Insight into Company-Wide Results with NetSuite Allowing Them to Make Informed Business Decisions Faster
For 30+ years, Strong Systems has provided customized technology to clients, so it was easy for them to recognize when their own accounting system was no longer working for them. They were using QuickBooks with custom integrations; it was only covering the accounting basics and was holding their business back.
“Our accounting was accurate, but we didn’t have access to financial details in a timely manner, so we couldn’t make informed business decisions quickly. Anytime we needed more insight or functionality from QuickBooks we built a solution ourselves, which cost us time and money — resources that would have been better spent on running our business. We realized we needed a more comprehensive financial management solution that didn’t require custom work for every issue we encountered.”
“NetSuite’s built in functionality has saved our team tremendous time. By automating many functions through NetSuite and KES NetSuite Extensions, we’ve experienced increased efficiencies in our financial processes, allowing us more time to focus on the business."
“Now that our financial information is tightly integrated across all company disciplines, we can trust the data is accurate, giving us better insight into our company results and allowing us to react faster. We can see which areas of our company are the most profitable and maximize those areas, and on the filp side, make informed decisions about areas that aren’t performing as well."
FinThrive Seamlessly Integrated Acquired Companies with NetSuite and Personalizations Developed by Kraft Enterprise Systems
As FinThrive began to grow they realized their accounting software wasn’t keeping up. “We were using outdated accounting software that was no longer supported and required us to write custom scripts to run specialized reports. This process was time-consuming, and only a couple people had extensive knowledge of the system. We needed a system that could improve our efficiency, minimize the need for customizations, and provide real-time access to company data. That’s why we decided to switch to NetSuite.”
In 2021, FinThrive began executing their aggressive growth plan through targeted acquisitions. By being proactive and implementing NetSuite years earlier, they had a better understanding of their financial data and were able to seamlessly integrate the acquired companies, so they could quickly analyze the impact of these acquisitions on the bottom line.
As their company grew and processes got more complicated, FinThrive recognized some areas where personalized solutions could increase their efficiency and productivity.
“Kraft Enterprise Systems (KES) has been incredibly helpful in tailoring NetSuite to fit our needs. They take the time to understand our unique business and process challenges. With their extensive knowledge of NetSuite, they are aware of its limitations and are able to develop creative solutions through personalizations and KES NetSuite Extensions that further enhance its functionality.”
ABS Experienced Process Improvement After Kraft Enterprise Systems Implemented Efficient Workflows in NetSuite
Analytical Biological Services (ABS) provides custom biological products and services to pharma and biotech for drug discovery and research. Their custom, quality-guaranteed solutions help make clients’ research faster and easier. ABS had been using NetSuite since 2007, but they were struggling with completing initiatives designed to enhance efficiency in their NetSuite software. ABS knew they needed to seek assistance from someone with a deeper, technical knowledge of NetSuite.
ABS signed up for Kraft Enterprise Systems (KES) Customer Care Starter Plan. KES started by conducting a NetSuite Health Check and Business Process Review for ABS to determine if their NetSuite software was optimized to operate as efficiently as possible. After reporting on their results, ABS signed up for a full KES Customer Care plan and KES/ABS together embarked on a project to ensure they were getting the most out of their NetSuite investment.
“KES has helped us in many ways to achieve efficient workflows in NetSuite that we never knew could be possible. An entire shift in process improvement has been achieved. KES has a great amount of technical knowledge of NetSuite as well as creative problem-solving abilities. We have had an excellent experience working with KES, and they always provide outstanding client service to our team,” said Cheri Miller, Vice President of Business Development and Operations
with Analytical Biological Services.
Alloy Wheel Extended NetSuite's Functionality and Improved Their Financial Management Processes Through KES NetSuite Extensions
When the Allow Wheel Repair Specialists was acquired in 2015, they were using QuickBooks. Once they started rapidly opening additional locations, they knew they needed a more robust system.
“As we opened additional locations, our users and data set were also expanding. QuickBooks couldn’t keep up and was crashing daily. Each of our locations needed its own QuickBooks file and consolidating all of those files for reporting was a major challenge. We outgrew QuickBooks as we grew, and we realized it wasn’t sustainable for our business anymore. That’s when we moved to NetSuite.”
Alloy Wheel hired Kraft Enterprise Systems (KES) to deploy NetSuite — helping them streamline operations and consolidate all locations into a single system. Once NetSuite was up and running and better handling Alloy Wheel’s increased accounting volumes from multi-subsidiaries, they wanted to extend their NetSuite functionality even further to increase financial management efficiencies. That’s where KES NetSuite Extensions came into play.
“From day one Kraft Enterprise Systems has been our partner in every sense of the word. They are very knowledgeable about NetSuite, and they always provide solutions to my problems. I love working with KES.”
Mental Health Cooperative Transformed Organizational Efficiency with NetSuite and Kraft Enterprise Systems
“In addition to decreased operating costs, our need to hire additional staff went away because our improved business processes replaced previously manual tasks. The ability to increase our client base without additional hiring expenses is a big win for a service-based organization and would not have been possible without NetSuite and our partnership with Kraft Enterprise Systems".
Jenifer Felts
Controller
Mental Health Cooperative
Ryman Hospitality Was on a Tight Deadline and Kraft Enterprise Systems Met the Deadline Seamlessly
“Our change to NetSuite wasn’t necessarily complex, but we were on a very short, three-month timeframe for initial implementation. Everything had to be timed correctly and cooperative with upgrades in our accounting platforms. It was challenging."
“The Kraft Enterprise Systems (KES) team made the deadline in a seamless way. If they didn’t, we would not have been able to order merchandise for our stores, and our inventory and procurement would’ve stopped in its tracks. It was a mission-critical operation."
“What I really appreciated about the KES team was that they utilized our internal project management processes – we knew our methodology worked, and they were agile enough to adapt and fit with all of our touchpoints. They then tailored their training materials to our people and systems, which was a huge help. Their team is exceptional."
“The best thing about KES is the end-to-end visibility. For a retail organization such as ours, we can see when we process inventory all the way to the sale, and it’s available in real-time. Tying that together and integrating with POS is very powerful.”
Sharon Asmus
Vice President of Information Technology
Ryman Hospitality
Studio Calico/Inked saw a Dramatic Increase in Productivity and Accuracy with NetSuite
"Kraft Enterprise Systems team was very responsive, and their level of support was outstanding. Considering 80-90% of IT projects don’t come in on time or on budget, it was a very pleasant result that they did both. The transition to NetSuite was mission critical for us, and the results have been excellent — our number of oversolds is down dramatically and we have dramatically increased our efficiency."
Sterling Borders
Director of Operations
Studio Calico/Inked Brands