“Our change to NetSuite wasn’t necessarily complex, but we were on a very short, three-month timeframe for initial implementation. Everything had to be timed correctly and cooperative with upgrades in our accounting platforms. It was challenging."

“The Kraft Enterprise Systems (KES) team made the deadline in a seamless way. If they didn’t, we would not have been able to order merchandise for our stores, and our inventory and procurement would’ve stopped in its tracks. It was a mission-critical operation."

“What I really appreciated about the KES team was that they utilized our internal project management processes – we knew our methodology worked, and they were agile enough to adapt and fit with all of our touchpoints. They then tailored their training materials to our people and systems, which was a huge help. Their team is exceptional."

“The best thing about KES is the end-to-end visibility. For a retail organization such as ours, we can see when we process inventory all the way to the sale, and it’s available in real-time. Tying that together and integrating with POS is very powerful.”

Sharon Asmus
VP of Information Technology
Ryman Hospitality