NetSuite Customer Care Starter Plan
NetSuite Customer Care Plan

At Kraft Enterprise Systems (KES), we believe NetSuite customers deserve the full value promised with their NetSuite implementation. Driven to fulfill this need, we’ve designed a cost-effect Customer Care Starter Plan to ensure your NetSuite software is optimized to operate as efficiently as possible.

NetSuite Customer Care Starter Plan Services

NetSuite Health Check includes a documented review of all system configuration settings, installed bundles, customizations, and data usage to identify any potential issues that could impact your business.

Business Process Review includes in-depth interviews with your team to better understand your current business processes and challenges, so we can build upon our Health Check to create a more comprehensive plan of action.

NetSuite Support & Enhancements includes a block of 10 hours to address your needs including technical issues, process improvements, and user training.

*Customer Care Starter Plan is for new KES customers only.

Health Check, BPR,
and 10 support hours

90 days


“We knew from the beginning that if we were going to invest in NetSuite, we wanted to do everything we could to make sure it was operating as efficiently as possible. Two of the services I really value with the care plan are the annual health check and the semi-annual release impact analysis. We love the convenience of having KES as the NetSuite experts while we do our day jobs. The KES Customer Care Plan is our “easy button” and it is worth it.”

Jenifer Felts,
Mental Health Cooperative

“KES continues to help us get the most out of NetSuite by advising us on how to increase efficiencies, introducing us to relevant add-ons, or providing education on updates and new features. We know we can count on them to help us if we run into issues with our ERP system and have exhausted all our efforts. It’s been a fantastic experience working with each and every one of their team members.”

Ryan Evans,
Uncommon James

Solutions for Today. Partners for Life.

Contact us to learn more about our NetSuite Customer Care Starter Plan.

Oracle NetSuite Solution Provider