Welcome to our KES Consultant Spotlight Series. Our goal is to introduce the members of our NetSuite consulting team and also to provide valuable insight into Cloud ERP trends and topics – all from a KES NetSuite consultant’s point of view.
Featured Consultant: Chrystal Chambers, Member and Senior NetSuite Consultant
KES Team Member since 2004
- How would you describe your NetSuite consulting role at KES?
Partnering with clients to improve business efficiency and building great relationships along the way.
- As a consultant with previous IT and on-premise ERP experience, what factors led to your transition to the Cloud ERP space?
I spent many years working with clients on end user computer issues and helping with break/fix support. While I enjoyed building relationships with clients, I realized the break/fix framework was not moving the customer’s business forward in any significant way. It was a short-term fix and did not address the source of the problem or enable the business for sustainable growth. With Cloud ERP, specifically NetSuite, we take an entirely different approach. Instead of putting a band-aid on business challenges, we work with clients to identify and overcome inefficiencies so they have the software and processes in place to finally get traction and grow their business.
- In your opinion, what makes you a good NetSuite consultant?
The ability to step into a client’s shoes and see things from their perspective. I’ve also been told I’m a good listener, which I believe is highly valuable when it comes to working directly with clients, especially on projects where training is a big focus.
- Can you tell us about a NetSuite project that you are particularly proud of?
To be honest, I enjoy all projects that involve working with clients to improve business efficiency. NetSuite is truly the ideal platform for building out custom solutions, as it goes beyond a basic accounting system. The ability to fill gaps in disconnected business processes and witnessing the value that improved efficiency brings to a client – those moments are priceless.
- What might surprise people about your role as a NetSuite consultant?
I started my career in IT implementing networks and on-premise ERP systems. This allows me to have a huge respect for the Cloud ERP space and how much efficiency is added by removing the on-premise technical layer. It’s astounding in a lot of ways.
- What advice do you have for companies hesitant to move to a Cloud ERP solution?
Don’t hesitate to give it serious thought. Be sure to consider the efficiencies gained by removing the technical layer that is involved with an on-premise platform. Simply being able to access your ERP system by a web browser for your daily functions brings instant value, especially considering the transition to a remote workforce. By continuing to operate your business with an on-premise ERP, you must consider the time and costs involved for installing software, end-user issues, the cost of system upgrades, etc. In my opinion, there is truly no comparison.
- In your opinion, what differentiates KES from other NetSuite consulting firms?
We truly care about our clients’ needs and work very hard to understand their business challenges and needs. At the end of the day, our ultimate goal is doing what is best for the client.
- In your opinion, what are you seeing at KES that is particularly exciting?
Without question, our KES SuiteApps and the value they bring to NetSuite users. We have an extremely talented team of developers that have created specialized product solutions to extend standard NetSuite functionality. After working with clients for years and seeing the same issues repeatedly, it’s super exciting to package these solutions in a cost-effective way for our clients. Our SuiteApps are a true testament to the experience and knowledge of the KES team and their dedication to bringing efficiency to our clients.
- What is the best career advice you’ve ever received?
Set goals and do everything you can to achieve them.
- What do you like to do outside of work?
I really enjoy spending time with my family and friends and I’m usually the first person in our family to suggest a trip to the beach.