Customer Care Starter Plan
OPTIMIZE NETSUITE FOR YOU
At Kraft Enterprise Systems (KES), we believe NetSuite customers deserve the full value promised with their NetSuite implementation. Driven to fulfill this need, we’ve designed a KES Customer Care Starter Plan to evaluate your NetSuite software and ensure it's optimized to operate as efficiently as possible.
Our simple and cost-effective 90-day plan includes a NetSuite health check, business process review, and support hours and is designed to identify any issues and create a comprehensive plan of action.
KES Customer Care Starter Plan Services
NetSuite Health Check includes a documented review of all system configuration settings, installed bundles, customizations, and data usage to identify any potential issues that could impact your business.
Business Process Review includes in-depth interviews with your team to better understand your current business processes and challenges, so we can build upon our Health Check to create a more comprehensive plan of action.
NetSuite Support & Enhancements includes a block of 10 hours to address your needs including technical issues, process improvements, and user training.
*Customer Care Starter Plan is for new KES customers only.
Learn more about our annual KES Customer Care Plans.
PLAN FEATURES
Health Check,
Business Process Review,
and 10 support hours
PLAN DURATION
90 days
PLAN COST
$2,800
Solutions for Today. Partners for Life.
“The health check that KES completed for us as part of the KES Customer Care Starter Plan was quite the eye opener. They found multiple areas where we could make improvements, including a number of low-hanging fruit items that could be completed very quickly. The larger items they found were then discussed in detail as part of the business process review and putting these together, we were able to create an extensive plan to change the way we use NetSuite to get significantly more value from the system.”
Levi Sweeney
Fayette Industries
“We knew from the beginning that if we were going to invest in NetSuite, we wanted to do everything we could to make sure it was operating as efficiently as possible. Two of the services I really value with the care plan are the annual health check and the semi-annual release impact analysis. We love the convenience of having KES as the NetSuite experts while we do our day jobs. The KES Customer Care Plan is our “easy button” and it is worth it.”
Jenifer Felts,
Mental Health Cooperative