Shifts in technology, the economy and social media are impacting ERP implementation. An article on the Enterprise Apps Today website highlights four of the dominant ERP trends.
- Customer power: It’s no longer a supply-led business, but rather a customer-oriented business as customers willingly share information about ERP systems across social media. ERP providers also are better able to interact with customers to meet their needs. In today’s society people expect to have everything at their fingertips. Everyone wants the ability to access information at anytime from anywhere.
- Best-of-breed revival: Pressure to reduce capital outlays means a trend toward software-as-a-service (SaaS). That makes it easier for companies to adopt best-of-breed solutions rather than relying on a single vendor for all of its ERP needs. This increased flexibility is very beneficial. The big players are so entrenched in what they do and how they do it. They’re going to be slower to change. That opens the door for lots of other companies, like NetSuite, to meet that need and provide the services that are lacking.
- Little growth in social ERP: While older, hosted ERP solutions may not be able to meet all of a company’s needs, many still are useful in some capacity. That means a company could continue to use the legacy system while adopting a cloud ERP solution for other needs. Expect companies to move toward a hybrid system, with some portions in the cloud, such as a CRM solution. Some backup solutions are likely to remain in a hosted or on-premises scenario.
- Going slowly on social ERP: Though social technologies are rapidly growing in many areas, it’s not likely that any accounting solution would go social. There simply isn’t much of a need, the Enterprise Apps Today article notes. Social functionality would not likely make a discernible difference in ERP.
Source: Enterprise Apps Today, December 2012