NetSuite vs Salesforce: Key Differentiators

NetSuite vs Salesforce: Key Differentiators By  Meredith Schultenover, Managing Director, Kraft Enterprise Systems Recently, a friend contacted me to ask my opinion about Salesforce.com (SFDC) as an option for a new CRM system.  This friend has also asked me in the past about ERP systems.  He owns a distribution company where they are running their sales[…]

NetSuite Tips & Tricks (2016Q1)

By Christy Pack, Kraft Enterprise Systems Setting Up Daily Fact Alerts NetSuite users rely on customized dashboards to provide them with the latest reminders and events to stay up-to-date with their evolving business. However, if the facts and numbers are outdated, they could have negative consequences when making important business decisions. Unfortunately, for busy professionals,[…]

What is your digital disruption plan for 2016?

By Glenn Saunders     Digital transformation is becoming a more prolific topic among the top consultancies in the world.  When the darling blue chip GE starts an active advertising campaign (See the Commercial Here) touting itself as “The digital company.  That’s also an industrial company.” it may be time to evaluate what impact a digital[…]

Go Big or Go Home

Larger businesses often encounter similar challenges as their smaller competitors, only on a bigger scale.  Which is why implementing an enterprise resource planning (ERP) solution can be more daunting for an enterprise business than for a small startup.  However, getting into the right ERP solution is better than stumbling through legacy or disparate solutions, especially[…]

Exercise Your Options For The Best Results

Most business owners and management teams feel like they are stuck with their existing business management solutions.  Having already invested in business software and for fear of interrupting a busy business, it may seem easier to live with the system in place.  However, you do have more options than you think. If you are beginning[…]

Share Your Industry Knowledge And Experience

When working with a new prospect or customer, your sales representative should exemplify their knowledge and experience about your products.  You can also extend this information-sharing opportunity by reaching out to prospects and customers through your customer relationship management (CRM) solution.  Showing your industry or marketplace experience shows that you are an expert in your[…]

Get To Know Your Customers Better

Your sales representatives are probably the most reliable line of communication between your company and your customers.  You can support this important business relationship with your customer relationship management (CRM) solution and a self-service portal.  Some of your customers are tech-savvy and some are not.  Some customers prefer face-to-face meetings, while others only have time[…]

Give Customers More Choices

Your customers like to have choices, such as what they order from the line of products or services that you offer or whether they place their order with a sales representative or order form.  Now you can offer yet another option that your customers can choose from – the use of a self-service portal.     Your[…]

Where Do We Stand On That Project?

How often do you have project update meetings or send emails to your project managers to see what is going on for an important customer project?  If checking up with your team is a regular occurrence, then it may be time to implement a more efficient way to get the information you need. Weekly update[…]